Privacy Policy

Effective Date: July 12, 2026
Last Updated: July 12, 2026

SonicServe (“SonicServe,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting https://www.sonicserve.com, contacting us, purchasing a product or service, or working with us on a software development project.

This Privacy Policy explains what information we may collect, how we use and protect it, when it may be shared, and the choices available to you. By accessing or using the SonicServe website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, request a quote, submit a support request, purchase a product or service, subscribe to communications, create an account, or enter into a business relationship with SonicServe.

This information may include:

  • Your name

  • Business or company name

  • Email address

  • Telephone number

  • Billing or mailing address

  • Project requirements

  • Website addresses and account information

  • Messages, support requests, and other communications

  • Payment and transaction information

  • Files or content submitted for a development project

Please do not provide sensitive personal information unless it is necessary for the service you have requested.

2. Information Collected Automatically

When you visit SonicServe.com, certain technical information may be collected automatically by our website, hosting provider, analytics services, security tools, and other website technologies.

This information may include:

  • Internet Protocol address

  • Browser type and version

  • Device type

  • Operating system

  • Referring website

  • Pages viewed

  • Date and time of access

  • Approximate geographic region

  • Website interactions

  • Error logs and security records

This information helps us operate the website, identify technical problems, understand how visitors use our services, and protect the website from fraud, abuse, and unauthorized access.

3. Cookies and Similar Technologies

SonicServe.com may use cookies, pixels, local storage, session technologies, and similar tools. Cookies are small files stored on your device that help websites remember preferences, maintain sessions, measure traffic, and provide website functionality.

We may use:

  • Essential cookies required for website operation

  • Preference cookies that remember selected settings

  • Analytics cookies that help us understand website usage

  • Security cookies that help identify suspicious activity

  • Marketing or advertising cookies, when applicable

You may control or delete cookies through your browser settings. Disabling cookies may cause certain parts of the website to function improperly.

Where required, we may provide a cookie notice or consent tool that allows you to manage certain nonessential cookies.

4. How We Use Information

We may use collected information to:

  • Respond to questions and quote requests

  • Provide custom software development services

  • Build and maintain websites, WordPress plugins, mobile applications, CRMs, and other software

  • Process orders, subscriptions, and payments

  • Provide technical support

  • Communicate about projects and service requests

  • Create and manage customer accounts

  • Deliver purchased digital products

  • Improve our website, products, and services

  • Diagnose technical or security problems

  • Prevent fraud, spam, misuse, and unauthorized access

  • Maintain business and transaction records

  • Comply with legal and regulatory obligations

  • Enforce agreements, policies, and terms of service

We may also use contact information to send service-related notices. Marketing messages will be sent only where permitted, and recipients may unsubscribe using the instructions included in those communications.

5. Client Projects and Access Credentials

Some SonicServe services may require clients to provide temporary access to websites, hosting accounts, domain accounts, software platforms, application stores, databases, APIs, or third-party services.

We use access information only as reasonably necessary to perform the requested services. Clients should create temporary or limited-access credentials whenever possible and change or revoke those credentials after the work is completed.

Clients are responsible for ensuring that they have the authority to provide SonicServe with access to any account, system, database, content, or personal information involved in a project.

6. Payment Processing

Payments may be processed through third-party payment providers. SonicServe may receive limited transaction details, such as the customer’s name, email address, billing address, transaction amount, payment status, and a payment reference number.

We generally do not directly store complete credit card numbers or bank account credentials when payments are processed by a third-party payment provider. Payment providers process information according to their own privacy policies and security procedures.

7. How We Share Information

SonicServe does not sell personal information in exchange for money.

We may share information with trusted service providers that assist us with:

  • Website hosting

  • Email delivery

  • Payment processing

  • Cloud storage

  • Website analytics

  • Customer support

  • Security and fraud prevention

  • Accounting and business administration

  • Software development and project operations

These providers may access information only to perform services for SonicServe or as otherwise permitted under their own agreements and legal obligations.

We may also disclose information when reasonably necessary to:

  • Comply with applicable law

  • Respond to a subpoena, court order, or lawful government request

  • Protect the rights, safety, or property of SonicServe, our clients, or others

  • Investigate fraud, abuse, security threats, or illegal activity

  • Enforce a contract, policy, or legal claim

  • Complete a merger, acquisition, financing, sale, or transfer of business assets

8. Third-Party Services and Links

Our website may contain links to third-party websites, social media platforms, payment services, embedded content, applications, or other external resources.

SonicServe does not control the privacy, security, or content practices of third parties. Visiting an external website or using a third-party service is subject to that provider’s policies and terms.

We encourage visitors to review the privacy policies of third-party services before providing personal information.

9. Analytics and Advertising

We may use website analytics services to understand traffic, visitor activity, page performance, and the effectiveness of our website.

Analytics providers may collect device information, approximate location, referral information, website interactions, and cookie identifiers. This information may be processed in an aggregated or pseudonymous form.

SonicServe may also use advertising platforms or conversion-tracking tools. Depending on the technologies installed on the website, these providers may use cookies or similar identifiers to measure advertisements or display relevant content.

Visitors may manage cookies through browser settings, available cookie controls, or the privacy settings offered by the applicable provider.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The nature of the information

  • The duration of a client relationship

  • Project support requirements

  • Contractual obligations

  • Tax and accounting requirements

  • Fraud-prevention needs

  • Security and backup practices

  • Applicable legal requirements

Information may remain temporarily within routine backups after it has been removed from active systems.

11. Data Security

SonicServe uses reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access restrictions, authentication controls, software updates, security monitoring, backups, encrypted connections, and reputable hosting or payment providers.

No internet transmission, website, storage system, or security procedure can be guaranteed to be completely secure. Therefore, SonicServe cannot guarantee the absolute security of information submitted through the website or stored electronically.

12. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Request a portable copy of certain information

  • Opt out of marketing communications

  • Ask questions about how your information is used

To submit a privacy request, email support@sonicserve.com.

We may need to verify your identity before completing a request. Certain information may be retained when required for legal, security, accounting, contractual, or fraud-prevention purposes.

13. Email Communications

You may unsubscribe from promotional email communications by using the unsubscribe link included in the message or by contacting us.

Even after opting out of promotional messages, you may continue to receive necessary transactional or service-related communications, including order confirmations, support responses, security notices, billing messages, and project updates.

14. Children’s Privacy

SonicServe.com and our general business services are not directed toward children under 13 years of age.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization. If you believe a child has submitted personal information through our website, contact us so we can review and, where appropriate, remove the information.

15. International Visitors

SonicServe is based in the State of Maine, United States. Information submitted through our website may be processed and stored in the United States or in other locations where our service providers operate.

Privacy and data-protection laws in these locations may differ from those in your jurisdiction. Where applicable, SonicServe will take reasonable steps to address legally required privacy protections.

16. Do Not Track Signals

Some browsers provide a “Do Not Track” setting. Because there is not a universally accepted technical standard for responding to all browser-based Do Not Track signals, our website may not respond to those signals in a consistent manner.

You may still manage cookies and tracking technologies through browser controls, device settings, cookie-consent tools, and the privacy options offered by third-party services.

17. Business Transfers

If SonicServe is involved in a merger, acquisition, restructuring, financing, sale of assets, or transfer of all or part of the business, information may be transferred as part of that transaction.

Any successor organization may continue to use personal information in accordance with this Privacy Policy unless a different notice is provided.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website technologies, business practices, or legal obligations.

When changes are made, the revised policy will be posted on this page with an updated “Last Updated” date. Continued use of SonicServe.com after an updated policy is posted indicates acknowledgment of the revised policy.

19. Contact SonicServe

Questions, concerns, and privacy requests may be submitted using the following contact information:

SonicServe
Maine, United States
Website: https://www.sonicserve.com
Email: support@sonicserve.com

Please include “Privacy Request” in the email subject line when submitting a request concerning your personal information.